Frequently Asked Questions


What towns do you service?

Chester, Clinton, Deep River, Essex, Killingworth, Lyme, Old Lyme, Old Saybrook, and Westbrook

What hours are you open?

The Estuary Center and Office (Old Saybrook) are open Monday ‐ Friday from 8:00 am ‐ 4 pm. The Thrift Shop is open Monday through Friday 10 am ‐ 3:45 pm and Saturdays from 10 am - 2:45 pm. Donations for the Thrift Shop are by appointment only. The Gym is currently open Monday through Friday from 8:00 am - 4:45 pm.

How do I become a member? Are there membership fees?

We do not have membership fees or dues for our regular activities. Simply complete a registration form, and we will enter you into our database and then provide you with a scan card. Donations are graciously accepted in lieu of a set fee. Our gym does have fees to join and some of our class instructors charge a nominal fee as well.

But, I’m not a senior, can I still participate?

Our mission is to serve anyone aged 50 or better. Some grants apply only to those aged 60 and over, but all are welcome to participate. Participants’ ages range from their 50’s to over 100!

Who do I talk to about Meals on Wheels?

Call 860‐388‐1611, extension 217

How can I help The Estuary?

By donating your time and talent ‐ see the Volunteer link on the main page. Together we make a real difference in our community.

Doesn’t the government money pay for everything?

We do receive some funding from Title III grants, private grants, and the towns we service. However, they do not cover the basic expenses it costs to provide the many vital services to the community. Therefore, we rely on donations and fundraisers to help raise the money needed.

Why do I have to complete a registration form that asks for personal information?

The registration form is submitted as part of our grant requirements. Statistics are gathered to help prove the need for our funding. We do not sell or give out our database lists.

Are you a soup kitchen?

No. We have Café sites where lunch is served daily at noon. Meals are partially funded with Title III funds, therefore anyone aged 60+, a donation of $3.00 is suggested. For those under age 60, there is a cost of $14.00 for lunch.

Are you an adult daycare center?

No. Everyone who participates at our center is fully independent. We do not have caretakers or residents who live here or provide assistance.

How do I get into your senior housing?

The senior housing located at Sheffield Street, is independent and not associated with The Estuary. Our Welcome Desk has a list of contacts for area senior housing.

What transportation is available?

Medical Transportation is available through our EMOTS program. Please see our Support Services page for more information. Local transportation to the center is provided by the 9‐Town Transit. They can be reached at 860‐510‐0429, or see their website on our Links page.

How do I find out what is going on at the Estuary?

See the various links on the main page.  The Estuary Gazette Newsletter, includes all information including monthly programs and special events, can be viewed online or emailed. You can always give us a call at 860.388.1611.

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What is EMOTS?

EMOTS is an acronym for Estuary Medical Outpatient Transportation Service.  Transportation is available to those aged 60 or better, living within the 9‐Town Estuary Region, going to medical appointments.

Who do I talk to about Connpace or Medicare?

Call Senior Resources at 800‐690‐6998 for assistance with Connpace or Medicare. Information is also available on the Senior Resources website,www.seniorresourcesec.org. The Estuary also has a certified Medicare Specialist available every month to assist you with questions regarding Medicare, Medigap, and Medicare Advantage. Please call 203-453-0003 to make an appointment with Carlos.

What if I have an idea for a new program or trip, or want to teach a class?

Call 860‐388‐1611, extension 211.

Can anyone shop in the Thrift Shop?

Yes! The shop is open to all ages to shop and enjoy the great bargains! Credit cards are accepted.

What donations do you accept at the Thrift Shop?

Clothing for adults, coats, shoes, dishes, decorations, small furniture, craft items, puzzles, and more! We do NOT accept anything electronic, linens, or  books. Please call ahead to confirm what items will be accepted. 860-388-1611 x219. Items should be in good condition and not broken.

Where can I view your tax return?

You can view our 990 tax return by clicking here.

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